Shipping Terms
Our shipping policies, delivery methods, and terms for all orders.
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Once your order is dispatched, you will receive a shipping tracking number. Delivery times vary depending on the shipping method selected and your location.
Please note that delivery estimates do not include processing time. Customs clearance may cause additional delays for international shipments.
We ship to over 100 countries worldwide. International orders typically arrive within 7-21 business days, depending on customs processing times and your location.
Please note that international customers are responsible for all duties, import taxes, and customs fees. These charges are not included in the shipping cost and will be collected by the delivery carrier.
International shipping rates are calculated at checkout based on destination, weight, and dimensions of the package.
It is always important to be aware of the rules and regulations in your country when importing tobacco. You will be responsible for any taxes charged by customs for those products
Air / car / sea cargo freight
- We prepare all necessary customs clearance documents for export.
- This type of delivery is well suited for bulk orders of 50 kg or more.
- The price will be calculated individually.
DHL shipping
- DHL is best suited for shipments that are moderately weighted (typically under 70 kg, with many shipments being much lighter), of medium dimensions (designed for parcels rather than bulky freight), and particularly when speed and reliability are crucial.
- This shipping method usually takes 7-20 business days
- We have discounts from DHL as we ship large quantities of orders
EMS
- 7-30 business days delivery
- EMS typically handles both documents and parcels, but weight and size restrictions vary by country. Common limits range anywhere from a few kilograms up to 30 kg or so, but you should check with your national postal service for specific details.
- Optimal for small orders with no fragile goods
If you have any questions about shipping or need to discuss special shipping arrangements, please contact our shipping department: