Privacy Policy
Effective Date: January 23, 2025
Welcome! Thank you for visiting our website. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website.
What Information We Collect
We collect the following types of information:
- Information You Provide Directly: When you create an account, place an order, contact us, or subscribe to our newsletter, we collect information you provide, such as your name, company name, email address, phone number, shipping address, and billing information.
- Automatically Collected Information: We automatically collect certain information about your device and usage of our website to help improve your experience and site functionality. This includes:
- Technical Data: IP address, browser type, operating system, device identifiers, and referring URLs.
- Browsing Data: Pages you visit, the time and date of your visit, the time spent on those pages, and other statistics.
How We Use Your Information
We use your information for the following purposes:
- Order Processing: To fulfill your orders, process payments, and provide customer support.
- Account Management: To create and manage your account.
- Communication: To respond to your inquiries, provide updates about orders, and send you newsletters (if you've subscribed).
- Improving User Experience (UX): We usePosthog to understand how users interact with our website. This helps us identify areas for improvement and optimize the user experience.
- Tracking Javascript Errors: We useSignoz for JS error tracking to identify and fix bugs to improve the stability and reliability of our website.
- Website Analytics: we use Ahrefs Web Analytics for understanding how user interact with website.
Data Sharing
- WE DO NOT SELL YOUR DATA TO THIRD PARTIES.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Secure Socket Layer (SSL) encryption to protect your data during transmission.
- Regular security assessments to identify and address vulnerabilities.
- Limiting access to your personal information to authorized personnel.
Cookies and Tracking Technologies
- We do not use third-party cookies for advertising or tracking purposes.
- We use first party cookies that are essential for site to properly function, that does not contain user data.
Analytics Tools
- Posthog: We use Posthog to analyze user behavior on our website. Posthog may collect information such as mouse clicks, page views, and form submissions. We use this information to improve the design and functionality of our website. You can learn more about Posthog's privacy practices here: https://posthog.com/privacy
- Signoz: Signoz is used for Javascript Error Tracking, it collects anonymous error data, that could includes visited pages, browser details, for error report.
- Ahrefs Web Analytics: We use Ahrefs Web Analytics to find out what our visitors are most interested in, discover new ways to attract them to our website, and provide them with a better user experience. You can learn more about Ahrefs privacy practices here: https://ahrefs.com/legal/privacy-policy
Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information (subject to certain legal exceptions).
- Opt-out: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in the email.
To exercise any of these rights, please contact us.
International Data Transfers
If you are accessing our website from outside of Germany, please be aware that your information may be transferred to, stored, and processed in Germany. By using our website, you consent to this transfer.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Effective Date" at the top of the policy. Please check back periodically for updates.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
TakeHookah
[email protected]